- #Quickbooks online customer service houra upgrade
- #Quickbooks online customer service houra software
I called quickbooks and asked if our payroll information would be automatically sent to the IRS and the service rep assured me we had no settings on our account that would do this. I revisited this information in the system and thought it seemed like Quickbooks had possible reported it to the IRS erroneously. We ended up NOT hiring this employee and when I went to delete their information out of quickbooks it wouldn't allow me.Īt the time I selected "not an active employee" and didn't think about it again. Looking closer at the amounts the IRS said we were short made me questions a potential employees info that I had entered into our system, just to run numbers for one month.
I have always submitted our 941s quarterly, w2s and w3 annually and never had a problem like this. I scoured our records and could find no mistakes. Into the second quarter I started getting letters from the IRS saying that we owed money and hadn't paid the correct amount of payroll tax. The transfer process was not easy and seamless, we ended up having to spend a few weeks on the phone and working to fix all the information in the system. Will be searching for a replacement to QB as they have out priced their usefulness and no longer return a reasonable value for the price. One has to think that if companies can make money ($300 or more) selling you comparisons of Intuit products, then Intuit has intentionally over complicated their suite of offers.
#Quickbooks online customer service houra software
The software is designed for non-cash basis businesses of 5+ before the automation offered returns any real value. If you are a 1-2 employee company there is no "lite" version to do basic accounting, issue POs, run payroll, etc. If you are a very small business beware you will HAVE to purchase features you just will waste money over. Let the program tell you your sub(s) have run out for the features you have purchased. Beware unsolicited sales calls or emails suggesting you have to "renew" this or that. One agent clearly paid by the sale as he did everything he could to avoid answering direct questions on modules being pushed/sold and if they were REQUIRED to use the base program. In the few times I have called over two decades, support has not often been helpful. *Online or phone support is nearly a joke. After this I am checking Xero or Sage or other companies as I have lost confidence in Intuit.īeware if you consider any Intuit QB product - intro costs priced to get you started, thereafter the business model is to soak you for as much as they can.
My payroll must be sent within 2 hours and I am no further than "I am sorry for your inconvenience but you need different department". As I write this I am still being transferred from agent to agent.
#Quickbooks online customer service houra upgrade
When I called about this they said my account was blocked for defaulting on payment even my payment is automatic, with overcharged higher rate and, of course, no reimbursement for Online version upgrade that never happened.
I would get Must register error and if I clicked on it would say already registered. Or tell me I needed desktop support and then they would tell me I need online support. If I needed Billing they would transfer me to Bill pay. I was at least 1-2 times during the call transferred to bogus departments. This went on for several weeks where I call, everybody is so sorry about my issue but they continued to make things worse. They jacked up my rate, did not reimburse me. After that I just told them to cancel my upgrade and reimburse me the money.
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